Return & Refund Policy

Last Updated: 18-03-2025

At Celestia, we take pride in offering high-quality natural gemstone bracelets, including 7 Chakra Bracelets, Money Magnet Bracelets, and other natural stone bracelets crafted with authenticity and care. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the details below carefully.

1. Return Policy

We accept returns within 5 days of receiving your order, provided the following conditions are met:

  • The item must be unused, unworn, and in its original packaging.
  • The authentication certificate and any included accessories must be returned.
  • The product must not be damaged, altered, or customized.

Items Not Eligible for Return:

  • Personalized or custom-made jewelry (e.g., engraved or size-adjusted pieces).
  • Final sale or clearance items.
  • Products damaged due to improper handling, accidental breakage, or regular wear and tear.

2. How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Us – Email us at [Your Email] within 5 days of receiving your order with your order number and reason for return.
  2. Approval & Instructions – Our team will review your request and provide return instructions.
  3. Ship the Product – Pack the item securely and ship it to the provided return address. Customers are responsible for return shipping costs unless the item was defective or incorrect.
  4. Inspection & Approval – Once we receive the return, our team will inspect it and approve the refund if it meets our return conditions.

3. Refund Policy

  • Approved refunds will be processed within 7-10 business days after receiving the returned item.
  • Refunds will be issued to the original payment method (credit/debit card, PayPal, etc.).
  • Shipping fees and payment gateway charges are non-refundable.

Refunds for Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or refund at no extra cost.

4. Exchange Policy

We currently do not offer direct exchanges. If you need a different item, please return the original order and place a new order.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  • Check with your bank or payment provider.
  • Contact our support team at [Your Email] for further assistance.

At Celestia, we want you to feel confident in your purchase. Whether you’re drawn to the powerful energy of Pyrite, Amethyst, 7 Chakra Bracelets, or Money Magnet Bracelets, we are committed to ensuring your satisfaction.